It’s official, we have just swooped the Gold award for Best Agent in the NE4-NE7 area from the British Property Awards!
And here’s how we did it:
“Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Rook Matthews Sayer, Fenham have now been shortlisted for a number of national awards which will be announced later in the year.” British Property Awards
We are thrilled and would like to thank our lovely customers and our brilliant staff who have worked tirelessly throughout the pandemic both remotely and in the branches following our gold standard Covid safety procedures.
We maintained our top spot as the Region’s leading estate agent too, selling more homes in the Region of Newcastle to Northumberland than any other estate agent. So it’s a double celebration! (date range 01.01.20-31.06.21 Source; Independent intel)
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.
Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency award providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said:
“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competitionâ€.
We are thrilled to have won this award and look forward to helping many new customers. If you’re thinking of selling your home, or letting your property we would love to hear from you and show you how we go the extra mile.
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