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If however, you require further information please drop us a line using the form below.

Our Team

Commercial

Lettings repairs and maintenance

For our managed tenancies, all repairs and maintenance issues should be reported via the property portal available 24/7. The portal allows us to obtain more information and it also provides some diagnostic guidance, self-help and tutorial videos. This may help you resolve the problem yourself. If you are struggling with the portal access please call our lettings office during opening hours.

You can access the portal link here – Login – Rook Matthews Sayer (portal-login.co.uk)

If your repair is an emergency please call the office Monday – Friday between 9.00am -5.30pm on 0191 286 4322 

In the event of an emergency repair occurring whilst our office is closed please refer to the letter you received when you moved in as the landlord may have their own emergency cover. If the letter does not state this, please see below a list of contractors. Please try and contact the contractor who is based closest to you as the first option.

Newcastle area

Electrics – Switch Electrical (07388439427)

Electrics – The Electrician (07849906069)

Gas – Chris Barrett (07921540500)

Gas – All Heat (07850210997) (During the day, not 24/7)

Locksmith – Newbiggin Locksmith (07539288016)

Plumbing & water management  – All Heat (07850210997) (During the day, not 24/7)

Northumberland area

Electrics – The Electrician (07849906069)

Gas – Chris Barrett (07921540500)

Gas – All Heat (07850210997) (During the day, not 24/7)

Locksmith – Newbiggin Locksmith (07539288016)

Plumbing & water management – All Heat (07850210997) (During the day, not 24/7)

Please be advised you should only use the above Contractors in cases of emergencies which occur outside of office hours.

Should you use any of the above Contractors without authorisation or in circumstances which are not deemed to be an emergency you may be liable for costs.

Join the team

We offer a range of exciting career opportunities including administrative positions, Branch Managers, Sales Negotiators and Mortgage & Protection Advisors.

We look for energetic people who thrive on achieving results and customer satisfaction and who can make a real difference to our business.

Please email careers@rmsestateagents.co.uk

Please note that if your application is successful we will require evidence of your Right to Work in the UK prior to your employment with us commencing. We will also require to seek references from previous employers covering a continuous term of one to five years depending on the level and position of the role you are offered.  Depending on the role, we may also apply for a credit check and/or a CRB/DBS check.